By applying best practices, many best-run businesses have achieved a competitive edge from consolidating and modernizing their EDI, B2B and file transfer environments - including their SAP processes. Learn their secret!

The Cisco Virtualization Experience Infrastructure (VXI) Solution together with Citrix XenDesktop delivers unified virtual desktops and applications, voice and video services to users anywhere, anytime, and on their choice of device. The solution increases mobility and flexibility, resulting in greater productivity across a global workforce. Cisco VXI simplifies deployment, reduces overall cost and minimizes implementation risk of deploying the new virtual workspace with an end-toend, open and validated solution. It builds on Cisco's data center, network and collaboration technologies, combined with services, solution support and advanced desktop virtualization technologies from Citrix. The end result is a flexible, secure IT infrastructure with uncompromised user experience.

Read the results of this survey of 200 IT professionals sounding off on a wide variety of cloud topics.

Ready for 2048-bit SSL? The Iron Age is officially over. The Cloud Age is here. Don't let stronger security compromise performance. Download the Citrix and Verisign White Paper and the NetScaler Performance Comparison now.

This report examines the plant asset management issues facing the Energy sector, as well as the solutions and benefits that an integrated enterprise content management (ECM) platform can provide.

Alice Owen, Executive Director of Technology for Irving Independent School District, discusses how she effectively secures and tracks her district's 12,000 computers. Leonard Niebo, Director of IT for Brick Township Public Schools leads our discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs and incidents of loss and theft.

Working closely with Absolute Software Chicago Public Schools is managing over 100,000 PCs, Macs, and iOS 4 devices and have recovered over 350 stolen computers allowing them to invest in the future (versus replacement computers).

Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.

Dysart Unified School District (DUSD) is Arizona's fastest-growing school district. Despite the district's extremely rapid expansion, it remains focused on its mission of "Increasing in Excellence" - or, preparing students for life in the new century.

Kansas City, Kansas Public Schools looked to establish a 1:1 computing program that would provide 6,000 Apple computers to its students and teachers. Find out more in this case study!

Chicago Public Schools (CPS) pursues a leading approach to integrating technology into the learning experience and provides students with access to computers throughout their education..

Why you should read this document: This report describes key findings from a survey of 200 IT professionals that can help you plan security into your cloud initiatives, including the following: . Protecting platform and infrastructure resources are top concerns. . Security plays a foundational role in the decision to implement a private cloud. . Nearly half of the overall organizational investment in cloud initiatives is security related. . Security drives outsourcing decisions.

In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.

With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.

Read this whitepaper to learn why the human perspective is vital to BPA success.

ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.

Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,

Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.

For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.

Integrating social media for customer care isn't really the question for businesses anymore.

Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.

The trend toward "consumerization" marches onward in IT; more and more end-users are choosing their own hardware platforms and software applications in lieu of the IT-sanctioned business tools provided by their companies. These end-users are looking to tackle issues like data sharing, portability, and access from multiple intelligent endpoint devices, creating a conundrum for IT as it needs to balance business enablement, ease of access, and collaborative capacity with the need to maintain control and security of information assets.

A growing number of companies are taking advantage of the natural synergies that exist between cloud-based IT services and content access and sharing. Legacy content management and collaboration systems simply weren't designed to meet the evolving requirements of today's IT and business managers, as well as the needs of content users. Box provides cloud-based content storage, access and collaboration services that require virtually no user training and supports file access and delivery on almost all popular PC and mobile devices. The services of Box let companies rapidly implement a cost-effective and secure content storage and sharing system that can easily expand to accommodate any size and number of files.

Collaboration and content sharing are not, of course, new concepts. But cloud computing has changed the nature of collaboration, content sharing, document storage and project management to enable more efficient, faster-acting and cost-effective enterprises. According to a new study by IDG Research, the vast majority of knowledge workers (86%) placed a very high level of importance on collaborating with internal coworkers and external stakeholders, and having access to the most up-to-date corporate information. Read how organizations are realizing massive productivity gains by transitioning their content management solutions to cloud-based models. Collaboration and content sharing are not, of course, new concepts. But cloud computing has changed the nature of collaboration, content sharing, document storage and project management to enable more efficient, faster-acting and cost-effective enterprises.