Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: PayPal     Published Date: Mar 09, 2012
Fortunately, there are steps you can take to improve the number of sales closed at checkout. Focusing on improving your customer experience and payments process will help increase your overall revenue. Download our whitepaper and learn how to fight back against high shopping cart abandonment rates and maximize sales. *Please note a Telesales Representative will be contacting you via phone to help determine which PayPal solution is right for you.
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customer relationship management, ebusiness
    
PayPal
By: SAS     Published Date: Mar 01, 2012
This paper explores the question: what could your organization do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.
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it management, business analytics, business integration, business intelligence, business management
    
SAS
By: SAS     Published Date: Mar 01, 2012
This paper defines predictive analytics, then details ways this type of analytics can be applied to marketing, risk, operations and more. It also includes information relevant to a wide variety of industries - from manufacturing to hospitals.
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sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
By: SAS     Published Date: Mar 01, 2012
Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.
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it management, business activity monitoring, business analytics, business integration, business intelligence
    
SAS
By: SAS     Published Date: Mar 01, 2012
This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!
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sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
By: SAS     Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
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sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
By: SAS     Published Date: Mar 01, 2012
The traditional managed reporting approach to BI is challenged to keep up with changing demand for business information. This research finds that providing business users with highly visual/interactive tools can help ensure they get what they need.
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sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
By: ShoreTel     Published Date: Oct 14, 2011
Whether you need to build a case for a UC system, or are ready for a new solution, this white paper offers a thorough comparison of Shoretel vs Avaya.
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avaya, shoretel, unified communication, ip solution, platforms
    
ShoreTel
By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
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interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas
    
Interactive Intelligence
By: Interactive Intelligence     Published Date: Jul 21, 2010
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
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interactive intelligence, customer ip communication, digital pbx, unified communication, voice network
    
Interactive Intelligence
By: Interactive Intelligence     Published Date: Jul 20, 2010
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
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interactive intelligence, customer experience, tco, it management, business process automation
    
Interactive Intelligence
By: Epicor     Published Date: Apr 01, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.
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epicor, web 2.0 technologies, enterprise applications, epicor 9 solution, enhancing search results
    
Epicor
By: HP     Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
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trends, performance, customer, customer experiences, flexibility
    
HP
By: Scribe Software     Published Date: Apr 16, 2012
The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
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scribe, crm, integration, data integration, public cloud
    
Scribe Software
By: Splunk     Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
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splunk, cricket communications, virtualization, automation, customer behavior
    
Splunk
By: Destination Analytics     Published Date: Apr 06, 2012
Organizations that take a wait-and-see approach to analytics are falling behind their more determined peers. Read to find out more.
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ibm, technology, netezza, analytics, enterprise analytics
    
Destination Analytics
By: Destination Analytics     Published Date: Apr 06, 2012
This analytical platform ultimately enables their organization's most important measures - including revenue growth, return on invested capital and profit growth as measured by EBITDA - to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.
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ibm, technology, netezza, analytics, enterprise analytics
    
Destination Analytics
By: Liaison Technologies     Published Date: Apr 03, 2012
Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.
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liaison, cloud, cloud services, cloud services brokerage, for dummies
    
Liaison Technologies
By: Blue Coat Systems     Published Date: Mar 23, 2012
This paper talks about the strengths and weaknesses of on-premise and could deployments and which organizations need hybrid solution.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
By: Blue Coat Systems     Published Date: Mar 23, 2012
Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
By: Blue Coat Systems     Published Date: Mar 23, 2012
By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
By: Port25 Solutions     Published Date: Mar 23, 2012
Find out how PowerMTA from Port25 Solutions, Inc., helps MailChimp deliver over 25 Million emails daily.
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smtp server, mta, email server, mail server, email infrastructure
    
Port25 Solutions
By: Riverbed - Stingray / Zeus     Published Date: Mar 20, 2012
With the pool of available IPv4 addresses all but dried up, the transition to IPv6 is gaining steam, but will pose significant challenges. Download this resource for planning a IPv6 migration, and learn about steps IT organizations can take to begin the transition.
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traffic manager, vsphere, traffic, performance, linux
    
Riverbed - Stingray / Zeus
By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTA is a configurable and robust email solution to ensure emails are being delivered at an optimal rate, even if ISPs flag your network. Changes in ISP policy can be met easily with PowerMTA and are dynamically adjustable for any threshold.
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smtp server, mta, email server, mail server, email infrastructure
    
Port25 Solutions
By: LogMeIn     Published Date: Mar 01, 2012
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
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customer support, support tool, remote support, remote support tool, customer service
    
LogMeIn
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