ITIL The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
By: OpenText
Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
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Asking the right questions early in the vetting process is essential for selecting the solution that can best meet your business goals and IT requirements.
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Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations needs - but means creating a solid business case that demonstrates a strong return on investment (ROI) and a low total cost of ownership (TCO).
This white paper tells you how to understand the benefits of UC in your organization, identify the preferred modes and means of communications, and then use that criterion as a guide to seek out the best UC solution.
Most organizations find that UC enhances user productivity or business processes - or both.
* UC for user productivity (UC-U) concentrates on helping individual users better manage their communications. These UC capabilities include as presence status, click-to-communicate, instant messaging, and rapid set up of audio, video and Web conferences.
* UC for business processes (UC-B) focuses on integrating communications capabilities within workflows and processes in order to enhance business activities.
Many organizations begin by focusing on using UC to enhance user productivity, but they soon find that both productivity and business processes can be improved by UC.To achieve breakthrough results, it's important to think about communications in a new way. Unified communications is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. This white paper helps you change your thinking.
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Best Practice Guide for Choosing the Best Unified Communications Solution for Your Organization. Asking the right questions early in the vetting process is essential for selecting a Unified Communications solution that can best meet your business goals and IT requirements. Understanding and thoroughly evaluating multiple UC solutions can help ensure that you select the right solution for your business and avoid issues later.
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By: Delphix
Published Date: Mar 14, 2012
Agile Data Management eliminates these barriers and reduces the cost and risk of short, parallel development projects. The paper discusses common challenges and technical solutions for addressing them.
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Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
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By: AtTask
Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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By: AtTask
Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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By: AtTask
Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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By: DocuLex
Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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By: BMC
Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
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This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.
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DCI implemented NetApp storage to complement VMware for cost savings, data/business protection, plus cloud-enabled IT service delivery.
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In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution
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Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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By: Verio
Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
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You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world. Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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By: Riverbed
Published Date: Apr 27, 2011
This white paper reveals five considerations to enable a more agile infrastructure. Discover a new approach to the network that connects everything and learn how optimizing your WAN can help when considering location, performance, scale, cost and flexibility.
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In Gartner's 2010 trends report, Daryl Plummer, managing vice president and chief Gartner fellow indicates that "For many organizations, the economic and budgetary challenges of 2009 drove important changes in the general governance of IT investment decisions, accelerating the trend toward greater accountability and transparency. According to Daryl "With a strong emphasis on business-case justifications, chief financial officers (CFOs) assumed a more active role. Although most organizations enter 2010 preparing for a return to growth, this financial oversight is unlikely to be lifted anytime soon. For IT leaders, greater fluency in the language of business has become a requirement."1 This white paper is designed to provide the initial basis for exploring the financial advantages of HP-UX 11i versus other platform alternatives, and empower organizations to consider all costs and benefits to help make better investment decisions. Utilizing TCO allows the decision makers to look beyond just the initial purchase price of the hardware and software assets, which historically has accounted for less than 30% of owning and operating typical server solutions, but is increasing with lower operating costs and improved business impact. TCO analysis can help IT make better business decisions by considering the total lifecycle costs and business benefits of a proposed solution. The analysis can be used by IT decision makers to provide guidance and awareness into the factors that contribute to HP-UX 11i and HP Integrity servers being the platform of choice in various project scenarios and competitive situations.
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This white paper presents a technical comparison of HP-UX 11i v3, Red Hat Enterprise Linux 5 (RHEL 5), and SUSE Linux Enterprise Server 11 (SLES 11) operating systems, focusing on their functional capabilities in terms of scalability, virtualization, reliability, and security. In each of these areas, the paper identifies some critical technical requirements, describes the significance of these requirements in current customer environments, and then shows how well HP-UX 11i v3 meets these requirements compared to the Linux systems.
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