E-mail archiving has become an increasingly important IT function, and SaaS-based solutions are rapidly gaining popularity among companies of all sizes. Enterprise Strategy Group reports on how companies are turning more and more to hosted email archiving.

Google Message Discovery, powered by Postini, is a secure, hosted service that provides enterprise-grade spam and virus protection as well as comprehensive email archiving for organizations looking for cost-effective email management. Learn how Google Message Discovery offers significant advantages over onsite server or media-based email archiving services.

Osterman Research conducted this study that outlines how and why cloud computing security and archiving is rapidly being adopted across the IT space for its ease of implementation, lower cost, and increased reliability. Learn how email archiving has become a critical "best practice" for organizations of all types and how the cloud model can provide a more effective email management solution.

Email archiving has fast become a critical best practice for organizations of all sizes; however, Osterman Research finds that only two out of every five companies actually have a structured archiving system. This white paper examines the drivers behind email archiving adoption and how to justify and explain its crucial worth to stakeholders. Learn how Google Message Discovery can help organizations remain secure, compliant, and responsive to email retrieval requests.

The 2010 Nemertes Report compares Top 11 IP Telephony vendors and provides independent insight into how well each vendor performs.

Measuring TCO is the best metric for determining the risks and benefits of any technology. This white paper provides guidance on how to effectively measure the TCO for a Unified Communications system and will provide the details you need to build a comprehensive RFP.

Reliability is a critical component of any business communication system. Learn about this cost-effective approach to enterprise-level availability.

Straight facts about IP telephony planning and deployment

Learn how your business can build the right foundation to achieve UC and other next-generation benefits.

The cause of IT complexity in business is clear. Learn how to identify and eliminate it.

This white paper discusses how an integrated unified communication and contact center solution can increase customer retention and significantly enhance the customer experience.

Constant phone service availability is crucial to today's businesses. Makers of traditional voice switches have developed systems that are available at least 99.999% of the time. Concerns that voice over IP (VoIP) may not offer this "five nine" availability has been one of the major impediments to convergence, but this should not be the case. The ideal IP telephony system is resilient and has no single point of failure. This white paper compares three different architectural approaches to implementing Voice over IP that aim - some more successfully than others - to deliver 99.999% availability. "When we implemented a new PBX at a branch office location from our legacy provider, we did not fully consider the impact of integrating systems with two different architectures. The result was separate systems that made it impossible to provide a seamless system across all locations." IT Director, Management Consulting Company

Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage. This whitepaper defines reliability and availability and then compares the approaches of various IP telephony vendors take to ensure high availability. You will see how the underlying system design and architecture dictate the type of redundancy that can be deployed to increase reliability.

Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data. The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability. "When we implemented a new PBX at a branch office location from our legacy provider, we did not fully consider the impact of integrating systems with two different architectures. The result was separate systems that made it impossible to provide a seamless system across all locations." IT Director, Management Consulting Company

Companies are frequently tied to expensive, complex, legacy telecommunications systems that don't support modern technologies and applications, such as unified communications. This white paper examines the challenges associated with legacy systems and how to achieve greater value and opportunities with IP-based technology.

IP telephony and Unified Communications are leading options for business phone systems. Understand the key issues involved in justifying, choosing and deploying the best UC system for your organization.

Discover how to provide quantifiable bottom-line proof to support a unified communications purchase.

Organizations need a comprehensive solution to cope with the many challenges present in managing Windows desktops. Desktop Authority enables organizations to centrally configure, manage, secure and support desktops from a simple, easy to use interface. It provides the most flexible and granular control over desktops and user settings in the market today no product can offer.

Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk AuthorityŽ provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.

As increasing percentage of companies' employees are going mobile - and that could be an issue for IT departments. But it doesn't need to be. Box enables users to securely access, manage, and share content from any mobile device, anytime, anywhere.

This document provides step-by-step instructions on how to use your PC set up your HP Scanjet to scan to the cloud.

Because the needs of every business-and even the departments within that business-are different, the best choice for your business will depend on a variety of criteria, including the scale and scope of the capture-to-workflow process to be optimized.

y considering your workflow from a few different perspectives, we'll make it easy to see which scanner or scanners are a good fit for your business.

See how a loan officer accelerates productivity with the world's fastest departmental network scanner (based on published manufacturer specifications as of August 2011).

This paper outlines the compelling benefits of consolidating networking services, and details why competing efforts pursued by F5 technology come up short for critical ADC consolidation projects.