E-mail archiving has become an increasingly important IT function, and SaaS-based solutions are rapidly gaining popularity among companies of all sizes. Enterprise Strategy Group reports on how companies are turning more and more to hosted email archiving.

Google Message Discovery, powered by Postini, is a secure, hosted service that provides enterprise-grade spam and virus protection as well as comprehensive email archiving for organizations looking for cost-effective email management. Learn how Google Message Discovery offers significant advantages over onsite server or media-based email archiving services.

Osterman Research conducted this study that outlines how and why cloud computing security and archiving is rapidly being adopted across the IT space for its ease of implementation, lower cost, and increased reliability. Learn how email archiving has become a critical "best practice" for organizations of all types and how the cloud model can provide a more effective email management solution.

Email archiving has fast become a critical best practice for organizations of all sizes; however, Osterman Research finds that only two out of every five companies actually have a structured archiving system. This white paper examines the drivers behind email archiving adoption and how to justify and explain its crucial worth to stakeholders. Learn how Google Message Discovery can help organizations remain secure, compliant, and responsive to email retrieval requests.

The 2010 Nemertes Report compares Top 11 IP Telephony vendors and provides independent insight into how well each vendor performs.

Measuring TCO is the best metric for determining the risks and benefits of any technology. This white paper provides guidance on how to effectively measure the TCO for a Unified Communications system and will provide the details you need to build a comprehensive RFP.

Reliability is a critical component of any business communication system. Learn about this cost-effective approach to enterprise-level availability.

Straight facts about IP telephony planning and deployment

Learn how your business can build the right foundation to achieve UC and other next-generation benefits.

The cause of IT complexity in business is clear. Learn how to identify and eliminate it.

This white paper discusses how an integrated unified communication and contact center solution can increase customer retention and significantly enhance the customer experience.

Constant phone service availability is crucial to today's businesses. Makers of traditional voice switches have developed systems that are available at least 99.999% of the time. Concerns that voice over IP (VoIP) may not offer this "five nine" availability has been one of the major impediments to convergence, but this should not be the case. The ideal IP telephony system is resilient and has no single point of failure. This white paper compares three different architectural approaches to implementing Voice over IP that aim - some more successfully than others - to deliver 99.999% availability. "When we implemented a new PBX at a branch office location from our legacy provider, we did not fully consider the impact of integrating systems with two different architectures. The result was separate systems that made it impossible to provide a seamless system across all locations." IT Director, Management Consulting Company

Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage. This whitepaper defines reliability and availability and then compares the approaches of various IP telephony vendors take to ensure high availability. You will see how the underlying system design and architecture dictate the type of redundancy that can be deployed to increase reliability.

Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data. The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability. "When we implemented a new PBX at a branch office location from our legacy provider, we did not fully consider the impact of integrating systems with two different architectures. The result was separate systems that made it impossible to provide a seamless system across all locations." IT Director, Management Consulting Company

Companies are frequently tied to expensive, complex, legacy telecommunications systems that don't support modern technologies and applications, such as unified communications. This white paper examines the challenges associated with legacy systems and how to achieve greater value and opportunities with IP-based technology.

IP telephony and Unified Communications are leading options for business phone systems. Understand the key issues involved in justifying, choosing and deploying the best UC system for your organization.

Discover how to provide quantifiable bottom-line proof to support a unified communications purchase.

This white paper investigates how a hosted VoIP solution can be an affordable approach that delivers value and a big-company image for micro-enterprises.

Find out how 'micro'-businesses - those with fewer than 20 employees - can leverage the power of Voice over IP (VoIP) in this white paper.

Find out how small to midsize businesses can now leverage the same professional, hosted PBX phone solutions that were once the exclusive domain of enterprises.

Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust

Find out how Unified Communications combines voice and data on a single network to improve the way you do business.

Web 2.0 and social software have taken the online world by storm, with everyone talking blogs, Wikis, Twitter, Facebook, Yahoo groups, etc. The reason is simple as people have discovered the advantages of easy, instantaneous communications with a community of people that promote collaboration and the exchange of ideas and information across geographic and time boundaries. For the business community the potential for social business software is tantalizing. Social software can create a new era of collaboration across the enterprise that breaks time and geographic barriers, enables collaboration and conversation across widely dispersed people all while capturing the ideas, insights, and experiences for ongoing use.

For today's progressive distributed enterprises, integrating voice, video, and data connectivity onto a single communications platform holds the promise of reducing costs and complexity compared to multiple networks. The promise of convergence is easier said than done due to the many challenges that the distributed enterprise faces, including network uptime, bandwidth limitations, warding off security threats, keeping pace with compliance regulations, and reining in IT budgets. This white paper presents an overview of the advanced networking solutions available from Hughes that overcome these challenges. Based on a powerful, new enabling technology called Hughes ActiveQoST, these solutions enable distributed enterprises to gain the many advantages of a Converged Broadband Architecture (CBA) across all branch locations using affordable broadband. Challenges of the Distributed Enterprise Network

Read how Microsoft and Polycom's partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).