The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.

Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.

Download this white paper, Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives, for a guide to governance that will set you on the right path.

Oracle Exalogic Elastic Cloud, the world's first and only integrated middleware machine, dramatically surpasses alternatives and provides enterprises the best possible foundation for running applications.

Although more than two-thirds of confidential information is regulated through database management systems, no computer security program offers adequate protection for the databases against the main threats affecting them today. Oracle, the leader in databases technologies, offers security solutions for the protection of all layers of the database.

The question should not be if, but when, where, and how converged networking is in your future. This Solution Brief describes how you can take the next step in the I/O networking convergence journey.

True convergence combines people, processes, products and policies with best practices to realize the business and technology benefits. Read this Solution Brief to learn more.

This white paper examines the current state of storage networking. Access adoption key findings, survey results from your peers, and recommendations to help you successfully move to a unified fabric.

BACKUPS from the competition aren't flexible, DON'T support 12 Linux distributions and never WORK the way you need them to! NetVault Backup for Linux is blazing fast, supports just about every flavor of Linux and is so simple anyone can use it. See for yourself - download a free trial today.

Although most users recognize the benefits of SAN and LAN convergence, there are several obstacles deterring the adoption of this technology. This white paper reveals common organizational challenges and concerns associated with it and discusses factors companies should consider when deciding whether to implement it. Get predictions for the future as well as recommendations to help you effectively prepare for convergence.

All desktop virtualization solutions are not created equal. The Miercom Lab Testing Summary Report compares Citrix XenDesktop 5 and VMware View 4.6, validating the overall effectiveness of similarly configured Virtual Desktop Infrastructure (VDI) solutions in an independent study. Read this report and find out how XenDesktop delivers the best user experience and is more bandwidth efficient.

The IDC MarketScape for Desktop Virtualization 2011 is now available and positions Citrix as the only vendor in the Leaders Category, based on its comprehensive desktop virtualization technology suite and its strategic vision for its desktop virtualization product portfolio.

Traditional desktop and data management is plagued with productivity loss, security risks, and increasing costs. Desktop virtualization is a strategic business initiative to address these challenges, but while the value of desktop virtualization is understood, many IT managers wonder how to start. This paper details how to navigate the "how" questions and scale the deployment with confidence.

Desktop virtualization initiatives top the priorities of most IT managers and executives. The challenge is to deliver the right kind of desktops and applications in the right way for each user type. Learn more about this key strategic directive and the types of desktop and application delivery models that are critical for success.

Many businesses are turning to mobile device management (MDM) solutions to better secure, manage, and support the variety of mobile devices their employees use. In many instances, MDM alone is not enough to protect against data loss and leakage. This paper introduces Good for Enterprise-and its unique approach to managing security on mobiles, including data loss prevention features.

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged: acquiring new customers, building tighter bonds of loyalty, and reducing the costs of marketing, selling, and servicing. As a consequence, interest in investing in and deploying solutions to improve customer-facing business processes remains strong. Indeed, 55 percent of the 455 large organizations that Forrester surveyed in late 2010 in North America and Europe have already implemented a customer relationship management (CRM) solution-and many of these are investing more to upgrade their tool set. An additional 19 percent have plans to buy a CRM solution for the first time within the next 12 to 24 months.1 The pattern for midsize organizations is similar. CRM solutions are widely deployed, and interest in expanding their use is high. However, given the continuing uncertainty in the current economic climate, organizations are looking for flexible and extensible solutions that provide the functionality required at the best value. Microsoft Dynamics® CRM 2011 business software is a solution designed to boost the personal and team productivity of customer-facing workers by offering a full set of functionality with a familiar desktop user interface (UI) through integration with the Microsoft® Outlook® messaging and collaboration client. The product offers deployment flexibility through being available in two versions: a traditional perpetual license, on-premises solution; and a software-as-aservice (SaaS) subscription service version. The solution enables more efficient business processes and improves team and personal productivity.

As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion. And while there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times.

Managers of SMB IT departments must deliver uninterrupted service 24/7. Undersized budgets, reduced staff, increasingly complex infrastructures and smaller workspaces are all part of the equation they're expected to solve. This white paper discusses data management tools available that can optimize the utility of existing technology, boost security and strengthen disaster fail-safe programs. Learn how to "level the playing field" with regard to large business data centers so your smaller IT operations can enter a cycle of growth.

Who defines a brand's identity? Ask that question twenty or so years ago and the almost universal answer would be that a company sets its own agenda in terms of brand values and attributes. Of course, the company would need to live up to the values it ascribed to itself but, provided it did that, life was relatively smooth. Nowadays, the answer is nowhere near so clear cut. Certainly, companies do try to set their own agenda but, today, normal consumers can challenge, question and even destroy the reputation of brands. The difference between twenty years ago and now, is, of course, the internet. The ease, immediacy and reach of the online world has empowered everyday people: it has given them a communications platform that the corporate world of twenty years ago could only dream about.

New technologies and socioeconomic trends are reshaping the retail marketplace. The IBM Institute for Business Value recently surveyed over 30,000 people in three mature and three growth markets to discover what consumers will want from retailers in the future. We now know that consumers are getting smarter.and understand how their preferences vary across generations, countries and shopping segments. The rules of the retail marketplace are changing dramatically. With the development of new technologies for bidirectional communication, consumers can get more information about retailers and their products more easily than ever before. Mass urbanization and increasing affluence are simultaneously giving consumers in the emerging world greater economic power. In short, as research conducted by the IBM Institute for Business Value shows, consumers are getting smarter, more diverse and more demanding.

A case study highlighting how a global flooring company, Tarkett, turned to a hosted and managed data center to ensure business continuity. Download>>

A solutions guide that explains the migration from IP telephony to IP convergence to UC and how it can help boost your productivity. Download>>

A reference guide on cloud computing. Provides an overview of cloud computing and its benefits with an in-depth look at preparing for the cloud. Download>>

The results of an extensive survey which outlines the benefits, challenges and necessary steps to successfully implement the cloud.

A solutions guide that illustrates how Unified Communications can help your business make the most of the opportunities presented by the global economy.